Refund Policy

Every card we print is a custom-made product, produced on demand with the message and recipient details you supply. For that reason, custom orders are non-refundable once they enter production.

We do offer free replacements or refunds in three specific situations — delivery failure, damaged product, and printing or manufacturing errors. Details below.

As soon as you complete checkout, your card moves into our production queue. Within hours it has been printed, finished, addressed, and handed to the postal carrier. There is no inventory to restock and the finished card cannot be reused for another customer.

For the same reason, we cannot accept changes to messages, recipient addresses, or anonymity settings after an order is placed. Please double-check everything at checkout.

We will replace your card at no cost, or issue a full refund (your choice), in any of the following cases:

• Delivery failure. The card never arrives at the recipient address you provided, and the carrier confirms it as lost or undeliverable after a reasonable waiting period (typically 14 business days for domestic, 30 for international).
• Damaged product. The card arrives torn, soaked, bent past repair, or otherwise damaged in transit. We may ask for a photo so we can take it up with the carrier.
• Printing or manufacturing error. We printed the wrong design, used the wrong message text, used the wrong recipient address, smudged the print, or otherwise produced a card that does not match what you ordered.

Shipping fees: Once an order has been processed and handed to the carrier, shipping fees are non-refundable. In covered cases we replace the card at no additional shipping cost, or refund the product portion of your order.

• You changed your mind after placing the order.
• You provided an incorrect recipient address or postal code.
• You made a typo in your custom message.
• The recipient was offended (this is, in fact, the product working as intended).
• Delivery is slower than estimated due to postal delays, weather, customs, or holiday backlogs.

Email info@cuntcards.ca within 30 days of your order date. Include:

• Your order number (begins with CC-).
• A short description of the issue.
• If the card was damaged, a photo of the card and envelope.

We'll respond within 24–48 business hours and resolve covered claims immediately. Refunds are returned to the original payment method and typically appear within 5–10 business days.

Please contact us before opening a chargeback with PayPal or your card issuer. The vast majority of issues are resolved faster directly with our team. Filing a chargeback for a delivered, undamaged custom product will be disputed.